You may be approached at any time by someone requesting assistance with a name or device or badge idea they would like to register. They do not know if you consider yourself just a “shouty” herald or not, but it is your duty to provide good customer service. You have two options: find them a Herald that can assist or handle it yourself. We encourage you to assist the best you can.
There are multiple resources posted in the links section that can assist you in your consultation work. These are highly recommended and can significantly increase your changes of success. In addition, there are Facebook groups you can reach out to for additional assistance.
In addition, Iohannes Polaris has developed two worksheets to assist you with basic design and documentation. These are available in the “Resources” section of the Polaris webpage http://www.northshield.org/Officers/Display.aspx?ID=5 as “Heraldic Device Consultation Sheet” and “Heraldic Name Consultation Sheet”.